The agent handles the everyday questions that fill your help desk: how to get a transcript, where to download an invoice, how to reset portal access, prerequisites and language-test requirements, and where to find the thing the website buries. It answers only from your own catalog, policies, and help docs, not the internet's, and stays inside the question the student asked instead of jumping topics.

It works on web, WhatsApp, and SMS, reads your knowledge base and student information system, and pulls in a staff member with the full thread when a case needs one.

UCI automated 66% of its customer service conversations with a Tars agent, so the staff handle the cases that genuinely need them.

The agent answers residence-life questions where students actually are: room assignments, move-in dates, maintenance requests, meal plans, deposits, and the housing policies they keep calling about. It is trained on your residence-life SOPs, so it answers the way your housing office would.

It runs on WhatsApp and inside the student portal as one continuous conversation, and escalates an urgent or sensitive case to residence-life staff with the full history attached.

Qatar Foundation runs its Student Housing and Residence Life support this way, with a Tars agent on WhatsApp and the student portal answering residence-life queries and routing urgent cases to staff.

The agent fields the questions that pile up every term: which course has which prerequisite, what the tuition is for a specific program and campus, registration and add-drop deadlines, exam schedules, and how credits transfer. When a question is personal, it looks the student up by ID in your SIS or LMS and answers from their real record, their assignment status, their grade, their schedule, in real time.

It works across web, WhatsApp, and SMS, reads your registrar and learning-management systems, and hands a complex academic case to the right office with the conversation intact.

Students get an immediate, accurate answer instead of waiting in a queue, and your registrar and academic offices stop re-answering the same questions.

Some conversations should never end with a bot. When a student raises a wellbeing concern, a financial hardship, a complaint, or anything the agent isn't confident handling, it hands the conversation to the right staff member instead of guessing.

The handoff carries the whole thread: what the student asked, what was answered, and what's still open, so a person picks up the case already knowing the situation. You set the escalation rules by topic, sentiment, or simply low agent confidence.

The student never has to repeat a difficult story, and your staff reach the cases that need a human first.

A prospective student arrives on your site asking the questions that decide whether they apply: how do I apply, what are the requirements, do you offer my program, is it accredited, can I attend if I don't speak the language. The agent answers all of it and qualifies the inquiry, program of interest, start term, and fit, the same way your admissions team would.

It works across web, WhatsApp, and SMS, writes the qualified lead and its answers into your CRM or student information system, and books the next step on the spot when the student is ready.

Prospective students who used to leave because they couldn't find the application become qualified inquiries in your funnel, the way UCI and other institutions capture demand on their program pages.

The agent resolves the questions that stall an application: tuition for a specific program and campus, what the curriculum covers, entry requirements, application and financial-aid deadlines, and how one campus or accreditation differs from another. It answers from your own catalog, so every answer is current and correct.

It runs on the channels prospects use, reads your live program and tuition data, and keeps the conversation moving toward the application instead of sending the visitor back to a crowded website.

Fewer prospects drop off at an unanswered question, and more reach the application already knowing it's the right program for them.

The agent walks an admitted student through the steps that cause melt: completing the enrollment form, understanding aid and scholarship options, gathering the documents each step needs, and meeting the deadlines that matter. Data collection and identity steps run as deterministic flows, so every applicant is taken through the same compliant sequence.

It works across web, WhatsApp, SMS, and email, writes progress into your enrollment system, and tells each applicant exactly what they still owe and by when.

More admits complete enrollment instead of stalling at a confusing form, and your enrollment team spends its time on the applicants who need real help.

Not every applicant finishes in one sitting. The agent reaches back out to the ones who started and stalled, an incomplete application, a missing document, an unaccepted aid offer, on WhatsApp, SMS, and email, as a two-way conversation they can reply to.

When a student replies, the agent picks up exactly where they left off, answers what stopped them, and moves them to the next step, writing every engaged contact back to your CRM.

More started applications get finished, fewer admits melt over the summer, and your team sees which applicants are still in play.