Better support for your customers, more bandwidth for your team
Repetitive queries hurt your resolution rates and overburden your team. Your customers have questions, but the answers are scattered across your website, help docs, and PDFs, and they don't know where to look. Meanwhile, your support agents are stuck answering the same questions instead of solving real problems.
Making your customers wait for hours is so 2000s. So is hiring 20 people to scale customer support. With a custom AI Agent built just for your company, customers get accurate answers and grievance support in seconds. By default, your CSAT score will improve when customers don’t have to hear “Just hang in there, I'll get back to you.”
Additionally, AI Agents differ from rigid chatbots because they understand context and can handle open-ended questions. Instead of just searching for keywords and returning irrelevant answers, they grasp what customers actually mean and respond in a way that genuinely helps. They reason through problems, respond with empathy, and know when an issue needs human attention.
We’re not delusional (enough) to say AI Agents are where support will start and end now. When complexity hits - bugs, nuanced policy decisions, frustrated customers who need human support - your AI Agent routes issues to humans with full context. We understand there is nothing worse than an angry customer being asked to repeat the problem.
The outcome?
Built for accurate, reliable customer service automation
Retrieval engine and tool integrations
Train your AI Agent on your data sources. Tars uses chunking ranking and semantic search to retrieve the right information from your Knowledge Base, not just the closest keyword match. First contact resolution improves because customers get real and accurate answers, not generic replies that send them in circles.
Additionally, your AI Agent needs to work with your helpdesk, not replace it. Connect with Zendesk, Salesforce, Intercom, or any of 700+ built-in tools so your Agent can pull customer data, update tickets, book appointments, and trigger workflows automatically.
Manage guardrails and evaluation
Set thresholds so your AI Agent only responds within specified boundaries. Use the built-in prompt configuration feature to create detailed prompts and add specific guardrails that define how your Agent should behave, what topics to avoid, and when to escalate.
Once you have set guardrails, test your Agent's performance with the AI Evaluation system. Run it against a synthesized dataset to see how well it retrieves information. Each response gets scored on accuracy and relevance.
Deploy a reliable solution
Once your AI Agent consistently meets your benchmarks in evaluation, you can deploy it across channels without falling into the trap of lengthy implementation cycles.
Faster, more reliable testing builds trust in the solution, so rolling it out becomes seamless. Whether it’s your website, social channels, or any other customer-facing channel, you can launch your Agent with ease and maintain the same high-quality experience everywhere.
Analytics and insights
Track the metrics that matter for support operations. Monitor resolution rates, time to resolution, escalation patterns, and sentiment analysis.
Identify knowledge gaps, refine your Knowledge Bases and AI prompt, and optimize your Agent over time. You get visibility into every conversation so you can make informed decisions about how to improve support quality.
Customer support solutions built for your industry
Explore AI Agents and tweak them to your needs
Citizen Service Agent
Helps citizens report municipal service issues like potholes, graffiti, and missed trash collection by creating official work orders for city crews. It also provides status updates and general information about city services.
IT Support Agent
Helps employees find guidance on IT issues and provides troubleshooting steps. If the issue is unresolved, it raises a ticket for IT support.
Hospital Lobby Navigation Agent
Sits at your hospital entrance to help patients find the right specialist and room number based on symptoms, providing step-by-step directions and reducing front desk inquiries.
Real results, real customers, real stories
Connect with tools where your data lies
Privacy & Security
We’ll never let you lose sleep over privacy and security concerns
At Tars, we take privacy and security very seriously. We are compliant with GDPR, ISO, SOC 2, and HIPAA.
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