The outcome?
The mandate is not optional. The response rate is the problem.
Under Vision 2030 and the Health Sector Transformation, Saudi hospitals must collect PREM data during every inpatient, outpatient, and emergency episode, and PROM data after discharge, for the Ministry of Health and for CBAHI and HIMSS accreditation. It ties directly to accreditation status, MOH rebates, and insurance-authority business.
Today that mostly means a QR code linked to a Google or Microsoft form. Patients recovering in a bed, or unfamiliar with forms in any language, rarely complete it. After discharge, the SMS link goes out and the patient office ends up calling people one by one.
Tars replaces the form with a conversation. The AI agent asks your exact PREM and PROM questions one at a time, in the patient's own language, with natural follow-ups, so patients finish. It feels like being asked, not like filing paperwork.
Patients answer on whatever channel suits them: WhatsApp, SMS, email, web, or a phone call, and can speak instead of type. Every response is structured and ready for your quality team the same day.
How PREM and PROM run on Tars, end to end
PREM: capture experience while the patient is still in the bed
The patient scans a QR code at the bedside and a conversation opens instead of a form. The agent asks about doctors, nurses, pharmacy, and support staff one question at a time, by text or voice, and adapts to each answer.
Every response is structured and stored against the patient episode, ready for the quality dashboard.
PROM: follow up on outcomes without a single manual phone call
On discharge, Tars reaches the patient on WhatsApp, SMS, or email, or places a phone call. The patient completes the follow-up as a conversation: medication adherence, wound status, recovery, next appointment.
Non-responders are followed up automatically, so your patient office stops chasing people by hand.
One agent, every channel a patient uses
WhatsApp, SMS, email, web, a QR code at the bedside, or a phone call. Your patients speak many languages, so the agent talks with each one in theirs, 100+ supported.
Same questionnaire, same data, no app to install.
Accreditation-ready data, not a spreadsheet to reconcile
Track response rates, scores, and trends by department, ward, and episode type in real time. Results map to the PREM and PROM KPIs the Ministry of Health, CBAHI, and HIMSS ask for, so reporting becomes a quick export.
Extend the same agent to other mandatory questionnaires, such as need-for-assessment, later.
Tars for patient experience compliance
features
Why Saudi quality and compliance leaders choose Tars
Four reasons hospital quality and CX leaders pick Tars for mandatory patient surveys, beyond the conversation itself.
Proven in Saudi healthcare
International Medical Center in Jeddah automated 1,000,000+ patient conversations on WhatsApp with Tars, backed by 8+ years in conversational AI.
Compliant by design
HIPAA, SOC 2 Type 2, ISO 27001, and GDPR. Enterprise-grade data handling your accreditors and auditors expect.
Every patient's own language
Saudi wards serve nationals, expat workers, and pilgrims who speak dozens of languages. The agent understands and replies in 100+ of them across web, WhatsApp, email, SMS, and phone, so no patient is left out.
A full platform
The same agent that runs your surveys can run patient support and scheduling. PREM and PROM is where you start.
Frequently asked questions
Is this required for accreditation?
Yes. PREM and PROM measurement is required by the Ministry of Health and by CBAHI and HIMSS accreditation. Tars gives you the response rates and structured data to satisfy it.
Do patients need to install anything?
No. It runs over WhatsApp, SMS, email, web, or a phone call. Patients answer by typing or speaking, in whatever language they speak.
What languages does it support?
Your patients will not all speak the same language. Saudi hospitals serve nationals, expat workers, and pilgrims, so the agent understands and replies in 100+ languages, and each patient answers in the one they are most comfortable with, on any channel.
How does the data reach our quality team?
Every response is structured, stored against the patient episode, and available in a live dashboard and as an export mapped to Ministry of Health, CBAHI, and HIMSS KPIs.
Can it handle our existing questionnaires?
Yes. We configure your exact PREM and PROM questionnaires, and can add other mandatory surveys such as need-for-assessment later.
How fast can we go live?
A first PREM or PROM flow can be live in weeks. We start with one hospital as a reference implementation, then replicate it across your network.
Privacy & Security
We’ll never let you lose sleep over privacy and security concerns
At Tars, we take privacy and security very seriously. We are compliant with GDPR, ISO, SOC 2, and HIPAA.
.png)
%201.png)
%201.png)
