Police Incident Report Assistant
Police Incident Report Assistant
This AI agent enables citizens to file non-emergency incident reports through a guided conversational interface, any time of day. Designed for law enforcement agencies and municipal police departments, it captures structured incident details, witness information, and supporting evidence to accelerate case intake and reduce the burden on dispatch centers.
Police Incident Report Assistant
Deploying an AI agent for non-emergency incident reports delivers measurable gains in call volume reduction, officer productivity, and citizen satisfaction.
Non-emergency calls account for a significant share of police department call volume. According to the National Emergency Number Association, up to 80% of calls to many police departments are non-emergency in nature. By diverting even a fraction of those to a self-service AI agent, departments can reduce inbound call volume by 30-50% for report-eligible incident types. The State of Indiana's INBiz program, built on Tars, saved over 4,000 calls per month after deploying conversational AI for citizen services.
Traditional phone-based or walk-in incident reports require 15-25 minutes of an officer's or dispatcher's time per report. An AI agent collects the same structured data in an average of 5-8 minutes with zero staff involvement, and the output is already formatted for records management systems. This reduces per-report processing time by 60-70%, freeing desk officers and administrative staff to focus on higher-priority casework.
Many minor incidents go unreported because citizens perceive the reporting process as too time-consuming or inconvenient. Research from the Bureau of Justice Statistics shows that roughly 40% of property crimes go unreported each year. A 24/7 online reporting option that takes under 10 minutes removes the friction that discourages reporting. Agencies that have implemented online reporting portals have seen 20-35% increases in non-emergency report submissions, giving law enforcement a more complete picture of community safety trends.
Police Incident Report Assistant
features
Every capability is designed for the specific demands of law enforcement intake workflows.
The agent automatically categorizes reports into standard crime and incident codes (theft, vandalism, property damage, suspicious activity, noise complaints) based on the citizen's responses. This structured classification helps police departments route reports to the correct unit and prioritize follow-up, eliminating manual triage by desk officers.
Non-emergency incidents do not happen on a 9-to-5 schedule. This agent accepts reports around the clock, in multiple languages, ensuring that citizens who may be uncomfortable calling dispatch or who face language barriers can still file timely reports. Departments serving diverse communities can deploy the agent in English, Spanish, and other languages simultaneously.
Incident reports contain sensitive personally identifiable information and details about potential crimes. Tars encrypts all data in transit and at rest, and the platform is SOC 2 Type 2 compliant and GDPR compliant. Agencies can configure data retention policies, access controls, and audit logs to meet their jurisdiction's records management standards.
Completed reports can be pushed directly to records management systems, CAD platforms, or case tracking databases through Tars integrations with Google Sheets, Zapier, webhooks, and API connections. For departments using platforms like Tyler Technologies or CivicPlus, webhook-based integrations ensure that incident data flows into existing workflows without manual re-entry.
Police Incident Report Assistant
Citizens file structured incident reports in three guided steps, no phone call or station visit required.
Police Incident Report Assistant
FAQs
The agent handles non-emergency incident types including property theft, vandalism, vehicle break-ins, noise complaints, suspicious activity, lost property, and minor property damage. It is not designed for emergencies requiring immediate dispatch. Departments can customize which incident categories are available based on their jurisdiction's policies.
Yes. Tars connects with records management and case tracking platforms through webhooks, Zapier, and direct API integrations. Departments using Tyler Technologies, CivicPlus, or similar platforms can route completed reports directly into their existing systems. Google Sheets integration is also available for departments that need a lightweight data pipeline.
Tars is SOC 2 Type 2 compliant, GDPR compliant, and ISO certified. All data is encrypted in transit and at rest. Agencies can configure role-based access controls, set data retention policies aligned with their state's records retention schedules, and maintain full audit logs of all interactions for compliance and oversight purposes.
Most law enforcement agencies can have this agent live within days, not months. The conversational flow is pre-configured for common non-emergency incident types, and Tars provides a no-code customization interface for adjusting questions, adding new incident categories, or modifying routing rules. No IT development resources are required for basic deployment.
Yes. The agent supports file and image uploads, allowing citizens to attach photos of property damage, screenshots of relevant communications, or other supporting documentation directly within the conversation. These attachments are stored securely and included with the completed report when it is routed to officers.
The agent can be deployed on department websites, dedicated landing pages, or as a direct link shared via social media and community notifications. It is fully responsive and works on smartphones, tablets, and desktop browsers. Tars also supports SMS-based deployment for departments that want to offer text-message-initiated reporting.
Tars supports multilingual deployment, allowing departments to serve diverse communities in their preferred language. The agent can be configured with parallel conversation flows in English, Spanish, and other languages, with automatic language detection or a language selection prompt at the start of the interaction.
The Missouri Secretary of State automated over 200,000 customer service conversations using Tars. The State of Indiana's INBiz program saved more than $500,000 and reduced inbound calls by over 4,000 per month. Workforce Solutions of Central Texas fully automated their L1 citizen support online. Tars maintains a 4.7/5 rating on G2 across government and enterprise deployments.
Privacy & Security
At Tars, we take privacy and security very seriously. We are compliant with GDPR, ISO, SOC 2, and HIPAA.
Email - sales@hellotars.com
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