The agent does not make legal determinations. Instead, it captures the structured information your attorneys need to make that assessment: the type of medical treatment, what went wrong, the resulting injury, treatment dates, and the healthcare provider involved. It flags cases with clear indicators of viability, such as documented injury and identifiable standard-of-care deviation, while still forwarding all enquiries for human review.

Yes. Tars integrates with Salesforce, HubSpot, and Zoho CRM directly. For legal-specific platforms like Clio, Litify, or SmartAdvocate, you can connect through Zapier and webhooks. Every screened lead includes the complete medical event details, injury information, timeline data, and the full conversation transcript, all structured for easy case evaluation.

Tars is SOC 2 compliant with all data encrypted in transit and at rest. While the intake conversation does not constitute a medical record and is not subject to HIPAA (as it is collected by a law firm, not a healthcare provider), the platform provides the security controls appropriate for handling sensitive health-related information in a legal intake context. You retain full ownership and control of all collected data.

Yes. The agent supports branching logic for all common malpractice categories: surgical errors, misdiagnosis, medication errors, anesthesia complications, birth injuries, emergency room negligence, and hospital-acquired infections. Each branch asks questions specific to that claim type, so a birth injury enquiry captures different details than a surgical error claim.

The agent operates 24/7, capturing the same detailed intake information at any hour. This is particularly important for medical malpractice firms, where prospective clients often research their legal options late at night after leaving the hospital or receiving a troubling diagnosis. After-hours leads are queued for attorney review the following morning with full context and urgency flagging.

The agent captures the relevant dates, including treatment date, date the patient became aware of potential malpractice, and any prior legal actions. It does not make a legal determination about the statute, as discovery rules and tolling provisions vary by state. Instead, it flags the timeline information prominently so your intake team can make that assessment quickly during their review.

Completely. The Tars visual editor lets you add, remove, or modify any question in the conversation flow. If your firm specialises in birth injury and surgical error cases, you can create deeper, more detailed screening paths for those categories while keeping other malpractice types at a higher-level intake. All customisation is done through a no-code interface.

A paralegal can handle one call at a time during business hours. The AI agent handles unlimited concurrent conversations around the clock with consistent questioning quality. Most malpractice firms use the agent for initial structured screening and reserve paralegal time for detailed follow-up on promising cases. This approach lets a single paralegal cover 3-5x more incoming enquiries because the preliminary data gathering is already complete when they begin their review.