Customer Support

Support teams thrive with AI Agents by their side

Stop juggling tickets and searching for answers, and give your support team breathing space. Create AI Agents to handle ticket sorting, knowledge retrieval, and performance tracking so your team can focus on what truly matters: solving customer problems with care and expertise.

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Customer Support

Smart AI solutions for every need

With Tars you can build Conversational AI Agents that truly understand your needs and create intelligent conversations.

Tars: AI Agents for your customers

Optimize internal workflows across departments, from sales and marketing to talent acquisition and product management. This will allow your team to focus on the bigger picture.

Asimov: AI Agents for teams

Optimize internal workflows across departments, from sales and marketing to talent acquisition and product management. This will allow your team to focus on the bigger picture.

Customer Support

Keeping support teams organized, informed, and efficient with AI Agents

Automate ticket triaging and reduce manual sorting

Support teams deal with hundreds of incoming tickets daily, and manually sorting them slows everything down. AI Agents can categorize tickets based on urgency, topic, or sentiment, ensuring that high-priority issues get assigned to the right agents immediately. No more wasted time manually tagging and routing requests—everything gets handled in seconds.

Provide instant access to knowledge and past interactions

Searching for past tickets, policy documents, or troubleshooting guides takes up valuable time. AI Agents integrate with internal knowledge bases and CRMs to instantly pull up relevant solutions, past conversations, and customer histories. This means agents spend less time searching and more time solving issues effectively.

Automate status updates and internal communications

Keeping everyone in the loop shouldn’t require constant emails and Slack messages. AI Agents can automatically update ticket statuses, notify managers of escalations, and summarize case progress. Whether it’s reminding agents about unresolved tickets or flagging trends in customer complaints, AI keeps things moving without extra manual effort.

Analyze performance and identify workflow bottlenecks

Understanding where support processes slow down is key to improving efficiency. AI-powered analytics can track resolution times, common roadblocks, and customer sentiment trends. With real-time insights, support teams can refine their workflows, allocate resources more effectively, and prevent recurring issues before they become bigger problems.

Customer Support