Kijom
Kijom
This AI agent is modeled on Indiana's State Personnel Department (SPD) and designed for any state or local government agency that manages public-sector employment. It guides job seekers through open positions, application requirements, examination schedules, and employee benefit programs via a conversational interface that replaces static job board listings and overloaded HR phone lines. State personnel departments field thousands of repetitive inquiries each month about application status, qualification requirements, salary ranges, and hiring timelines. This agent handles those high-volume, routine questions automatically, freeing HR staff to focus on recruitment strategy, onboarding, and employee relations rather than answering the same questions about how to apply for a state job.
Kijom
Deploying an AI agent for state personnel operations delivers measurable gains in HR inquiry handling, application completion rates, and time-to-hire.
State personnel departments typically handle hundreds to thousands of phone and email inquiries per week, with the majority being routine questions about how to apply, what positions are open, and what benefits the state offers. The Bureau of Labor Statistics reports that state and local governments employ over 20 million workers in the U.S., and HR departments supporting these workforces spend a disproportionate amount of time on repetitive informational inquiries rather than strategic recruitment. By automating responses to the 60-70% of inquiries that are purely informational, an AI agent can redirect significant HR staff capacity toward high-value work like candidate sourcing, interview coordination, and onboarding. The State of Indiana's INBiz deployment on Tars reduced inbound calls by over 4,000 per month across citizen-facing services.
Government job applications are notoriously complex, and abandonment rates on government web forms reach as high as 70% for lengthy submissions. Many qualified candidates drop off because they cannot determine whether they meet minimum qualifications, what documents to upload, or how the civil service exam process works. A conversational agent that answers these questions in real time, at the moment of need, can meaningfully improve completion rates. Even a 15-20% improvement in application completion for a state that receives 50,000 applications annually means thousands of additional qualified candidates entering the pipeline, reducing the need for expensive re-postings and extended vacancy periods that cost agencies in both productivity and overtime.
The Society for Human Resource Management (SHRM) reports an average cost-per-hire of $4,700 across all industries, but government hiring often exceeds this due to extended timelines, civil service requirements, and multi-stage approval processes. Every week a position remains vacant costs the agency in unfilled workload redistributed to existing staff. An AI agent that accelerates the front end of the hiring funnel, by ensuring applicants have the right information and documentation from the start, reduces processing delays caused by incomplete applications and ineligible candidates progressing through review stages. The State of Indiana documented over $500,000 in operational savings after deploying Tars, demonstrating that even incremental efficiency improvements compound into substantial savings at scale.
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features
Every capability addresses the specific challenges state personnel departments face in managing recruitment, employee services, and public inquiries at scale.
State government employment systems use complex classification hierarchies that are difficult for external applicants to understand. Indiana alone maintains hundreds of job classifications across dozens of agencies. This agent translates those classifications into plain language, helping job seekers find relevant positions based on their skills, education level, and interests rather than requiring them to know the difference between an Administrative Assistant 3 and an Administrative Analyst 1. The agent maps common job titles and skills to the state's classification system, reducing the mismatch between what applicants search for and how government positions are categorized.
Government job applications involve requirements that vary significantly by position type: some require civil service examinations, others require specific certifications or licenses, and many have veteran preference provisions that add documentation steps. The agent uses conditional branching to walk each applicant through the exact requirements for their target position. A nurse applying for a state health department role sees licensing verification steps. A veteran applying for an administrative position is guided through preference point documentation. This personalized guidance reduces incomplete applications, which are a major source of wasted time for both applicants and HR staff processing submissions.
State personnel departments handle sensitive information including social security numbers, medical documentation for accommodation requests, disciplinary records, and salary data. Tars is SOC 2 Type 2 compliant, ISO certified, and GDPR compliant, with all data encrypted in transit and at rest. Administrators can configure role-based access so that benefits inquiries route only to benefits staff, classification questions go to compensation analysts, and employee relations matters reach the appropriate division. Complete audit logs of every interaction support compliance with state records retention requirements and Freedom of Information Act (FOIA) obligations.
State personnel departments operate on enterprise HR platforms for applicant tracking, employee records, and payroll. Tars connects with these systems through webhooks and API integrations, enabling the agent to push structured applicant data directly into the state's HRIS or ATS without manual re-entry. For agencies using Zapier, Google Sheets, or similar middleware, the agent can export inquiry data and application assistance records into existing reporting workflows. Integration with platforms like Tyler Technologies and other government-specific systems ensures the agent fits into established IT infrastructure rather than creating a parallel data silo.
Kijom
Job seekers find the right government position and understand exactly how to apply through a guided conversation, without digging through dense government job boards or waiting for an HR callback.
Kijom
FAQs
A state personnel department AI agent automates the high-volume, repetitive inquiries that consume most of an HR team's time: questions about open positions, application procedures, exam schedules, salary ranges, benefits eligibility, and hiring timelines. Rather than forcing job seekers to navigate dense government job boards or wait on hold during business hours, the agent provides instant, accurate answers 24/7. It also captures structured contact details for complex inquiries that require human follow-up, ensuring nothing falls through the cracks. This lets HR professionals focus on recruitment strategy, candidate evaluation, and employee development instead of answering the same procedural questions hundreds of times per month.
Yes. The agent can be configured to cover the full range of state job classifications, from administrative and clerical roles to professional, technical, and executive positions across every department. It translates complex classification hierarchies into plain language so applicants can find relevant positions based on skills and experience rather than government job codes. The conversational flows can be customized per department or job family, and updated as new positions open or classification structures change. There is no limit to the number of classifications or departments the agent can cover.
Tars integrates with government HR platforms through webhooks and API connections, as well as middleware tools like Zapier, Google Sheets, and Airtable. This means applicant inquiries, contact details, and intake data captured by the agent flow directly into your existing applicant tracking system or HRIS without manual re-entry. For agencies using Tyler Technologies or other government-specific platforms, Tars supports direct integration to maintain a single source of truth for all applicant and employee interactions.
Tars is SOC 2 Type 2 compliant, ISO certified, and GDPR compliant. All data is encrypted in transit and at rest. For state personnel departments handling sensitive applicant information, social security numbers, medical documentation, and salary data, the platform supports role-based access controls, configurable data retention policies aligned with state records requirements, and full audit logs for every interaction. The security posture meets the standards required for handling personally identifiable information in a government HR context.
Most state agencies can have the agent operational on their careers portal or department website within days. The conversational flow comes pre-configured with common state personnel functions, including job search, application guidance, benefits information, and exam scheduling, and can be customized through a no-code interface to match your specific classification structure and departmental organization. No IT development resources are required for initial deployment, and Tars provides onboarding support to help HR staff map their services into the agent.
Yes. The agent can serve dual audiences with separate conversational paths. External job seekers receive guidance on open positions, application requirements, and the hiring process. Current state employees can access information about internal transfer opportunities, benefits enrollment periods, retirement planning resources, professional development programs, and HR policy questions. The agent detects which audience it is serving at the start of the conversation and routes accordingly, ensuring that sensitive internal HR information is only presented to authenticated or self-identified employees.
The State of Indiana's INBiz program saved over $500,000 and reduced inbound calls by more than 4,000 per month after deploying Tars for citizen-facing services. The Missouri Secretary of State automated over 200,000 customer service conversations. Workforce Solutions of Central Texas fully automated their L1 citizen support online. Gartner predicts that 80% of governments will deploy AI agents for routine decision-making by 2028, and the AI in Government market is projected to reach $109 billion by 2035. Tars maintains a 4.7/5 rating on G2 and serves over 800 global brands across industries.
Yes. Tars supports multilingual deployment, which is important for state agencies serving diverse populations. The agent can be configured with parallel conversation flows in English, Spanish, and other languages relevant to your state's workforce. Language selection can be offered at the start of the interaction. For state personnel departments, this ensures that qualified candidates are not excluded from the application process due to language barriers, supporting both equitable hiring practices and compliance with federal equal employment opportunity requirements.
Privacy & Security
At Tars, we take privacy and security very seriously. We are compliant with GDPR, ISO, SOC 2, and HIPAA.
Email - sales@hellotars.com
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